- #201, 97 North Brunswick New Jersey 08902
- info@tillito.com
-
646 969 0294
How it Works
Step 1
Exploration Call & Requirements Gathering
We would like to schedule a phone or in-person meeting with one of our onshore experts for you. At this stage, you will gain a complete understanding of Tillito’s offshoring process and how we operate.Additionally, we will understand your firm’s processes, requirements, and goals.
Offshoring is a decision that should be considered carefully, and we are available to answer all your questions. At this point, we will have an initial service agreement signed, which does not obligate Tillito to hire candidates.
Step 2
Review Profiles & shortlist matches
Our experts will carefully review your requirements gathered at stage 1 and begin searching for the best-fit profile(s). We plan to send them to you within the next few days for your review.
We only sent a few profiles to complicate your decision. We send one profile for each role at a time to schedule an interview. If interested in the profile, please provide us with your preferred time slots.
The majority of the time, we have seen our clients hire the first candidate interviewed after we have reviewed and shortlisted the candidates. However, if you are unsatisfied with the profile, we will send you the next best match.
When we receive a hiring request from you, there are three scenarios:
- We already have a candidate on bench or in our network, who will be made available immediately.
- We have a vast list of potential candidates in our database, but they have not yet been fully gone under process. After a successful internal process, we will share the best match profile(s) with you.
- If we do not have a good match as per client’s requirement in our network or database, we will search the market to source the most suitable candidates as quickly as possible.
Step 3
Client Interview, Assessment
Interview the candidate at a time that is convenient for you and provide your feedback. It is possible to interview the candidate more than once. We have pre-screened the candidate for technical and communication skills and time zone compatibility to reduce the risk of hiring the incorrect candidate.
Assessment Tests: You can share your assessment tests with the candidate, and they can take them according to your testing area requirements.
Step 4
IT set Up
Confirmation and IT / System Setup
Once the selection has been made, immediately update team Tillito about the selection, as the candidate might have appeared in multiple interviews.
We shall send your staff confirmation and detailed SLA for signing. Following acceptance, the Tillito IT department and your IT department should set up a meeting and complete the necessary IT Setup and access, enabling offshore talent to access the tools and resources required to perform their routine duties effectively.
Team Tillito will ensure a smooth onboarding process to facilitate a successful start to your offshoring journey.
Step 5
Onboarding
Irrespective of onshore or offshore hiring, onboarding is a crucial process that takes a few to a few days.
Onshore Supervisor/Manager Involvement
Our manager or supervisor will be actively involved in the initial phase of training and handholding of the offshore staff member. Manager will provide necessary guidance and support to ensure a smooth onboarding and transition for the client and the offshore staff. Typically lasting 1 week to 3 weeks time, depending on clients readiness.
Step 01
Training and Knowledge Transfer
Just consider your offshore staff as one of your onshore team members and if you have any training or activities as part of your onboarding process, that same should apply to your offshore staff. Your offshore staff member(s) may undergo various training activities which may include watching training videos, &/or participating in live or online training sessions taken by the onshore or other offshore team. These trainings will enable offshore teams gaining essential understanding of their job role and responsibilities.
Step 02
Understanding Processes and Client Work
It is necessary for the offshore staff to fully realize the procedures and practices followed within your organization. The offshore staff should also gather insights into the nature of client work they will be handling. It is a time, eventually with each work day passing offshore staff comes across various scenarios and team members of onshore team and learns more about your firm’s culture and procedures.
Step 03
Ongoing Review and Feedback
During the initial phases of the onboarding process, for the first few days or weeks regular review and feedback meetings should be conducted. This will help tremendously in assessing the offshore staff's development, identifying areas for enhancement, and providing necessary feedback to the offshore staff to help them get a good grip of their responsibilities. By following Tillito’s structured onboarding process, the offshore staff will have a better probability of mixing seamlessly with the onshore team and making meaningful contributions to the organization's success.
Step 04
Ongoing Review and Feedback
During the initial phases of the onboarding process, for the first few days or weeks regular review and feedback meetings should be conducted. This will help tremendously in assessing the offshore staff's development, identifying areas for enhancement, and providing necessary feedback to the offshore staff to help them get a good grip of their responsibilities. By following Tillito’s structured onboarding process, the offshore staff will have a better probability of mixing seamlessly with the onshore team and making meaningful contributions to the organization's success.
Step 04
Step 6
SLA Based reporting
Your offshore staff will be fully dedicated, working with you according to your roles and responsibilities and reporting to you according to your process and policies.
Will there be any challenges?
Tillito is your partner in your offshoring journey. We are your Co-sourcing, Co-Training & Co-Managing partner during your entire offshoring journey.
Does that mean you will have no difficulty whatsoever in your offshoring journey and the answer is “No”.
Team Tillito shall work closely with you for managing and expanding your offshore team. If it’s workflow management, staff replacements, ongoing reviews, training, leaves approval, promotion, bonuses, etc.
Replacement or Termination
More Power to You! You have this option always available to replace staff member/s of your offshore team in future. We generally take about 2 to 3 weeks for the replacement of talent, however for senior level talents it may take little more time.
Termination is available as per the SLA.
Usually it takes anywhere from 2 to 6 weeks to get talent onboard, however for senior level talents it may take little more time.